Privacy and Cookie Policy

This statement covers the services provided by the Riverside Hemel web site:

The purpose of this statement is to inform users of the Riverside Hemel web site about the information that is collected from them when they visit this site, how this information is used, if it is disclosed and the ways in which we protect users' privacy.

Data Protection Act 1998

The Data Protection Act 1998 establishes rights for individuals whose personal data is processed by a third party. Any organisation which processes information about living individuals is a data controller for the purposes of the Act. Riverside Hemel, as data controller, is required by the Act to ensure that individual data subjects are aware of how their personal data may be used, the purpose/purposes for processing that data and to whom, if anybody, that data may be disclosed.

What information do we collect?

Some areas of the site require you to actively submit information in order for you to benefit from specific features (such as our range of online services). You will be informed at each information collection point what information is required and what information is optional. Some of this information may be personal (information that can be uniquely identified with you, such as your full name, address, email address, phone number etc.) We only collect such information when you choose to supply it to us.

Information is also gathered without you actively providing it, through the use of cookies. This method does not collect or store personal information. Information from visitors to the Riverside Hemel web site can be collected in the following areas:

• comments, questions and feedback;
• online ordering and reporting;
• site usage information, using cookies.
• Comments, questions and feedback

If you send an enquiry by e-mail to either a specific contact or a general enquiry, we will only use your personal details obtained from your enquiry to respond to your query. In some instances, it may not be possible for the Riverside Hemel to provide the information requested directly. In such circumstances we may pass your enquiry to another government department so that they can fulfil your information request. If you submit a general enquiry we will retain your contact details for the sole purpose of helping us to improve the quality of our services.

Online ordering and reporting

Our online order form will allow you to choose which forms and leaflets you want to order and will be delivered to your selected address. The information you provide is collected for the purpose of delivering our forms and publications.

Use of Cookies

This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. Manage Cookies

These pieces of information are used to improve services for you through, for example:

• enabling a service to recognise your device so you don't have to give the same information several times during one task.
• recognising that you may already have given a username and password so you don't need to do it for every web page requested.
• measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast.

You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.

What happens when I link to another site?

Riverside Hemel contains links to other web sites, both of government departments and of other organisations. This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any other site(s), which collect personal information about you. We do not pass on any personal information you have given us to any other site.

Your Rights as a Data Subject

As a data subject, you have various rights under the Act, including a right of access to any personal data being held about you by Riverside Hemel as data controller. Riverside Hemel will supply you with details of personal data we are holding about you if you submit subject access request. Our Release of Information section provides details of whom to contact.

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regular updating of this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.